Profile
Muaaz Vorajee
IT Support Professional
Level 1 Support · Multi-channel · Open to IT opportunities
IT Support Professional with first-line support experience in fast-paced environments. I've delivered Level 1 support to users and administrators through calls, email and support portals—troubleshooting issues, following process, and communicating clearly through to resolution.
I'm developing my career across technical support, systems, networking and cybersecurity, and I'm open to IT roles where I can gain hands-on experience and contribute to a strong support team.
Birmingham, England
Core Competencies
Where I bring value
Customer ServiceCustomer AnalysisTechnical SupportLevel 1 IT SupportCalls, Email & Portal SupportTroubleshootingProcess-driven SupportClear User CommunicationSystems & NetworkingCybersecurity (developing)
June 2024 – August 2026
Customer Service Analyst
TalentBegins
United Kingdom · Level 1 support on a 24×7 desk · Phone, email & support portal
- Delivered first-line (Level 1) support to end users and application administrators, helping them resolve issues quickly and return to work with minimal disruption.
- Handled inbound requests across phone, email and the support portal—logging, prioritising and working tickets through to completion within agreed service expectations.
- Troubleshot common application and access issues by following runbooks and documented procedures, escalating only when required so specialist teams could focus on complex cases.
- Communicated clearly with non-technical users: confirming impact, explaining next steps and keeping customers updated while issues were investigated.
- Worked as part of a 24×7 rota, maintaining consistent quality and handover discipline during busy periods and out-of-hours cover.
- Built strong customer service habits—active listening, accurate note-taking and professional tone—while developing the foundations for a longer-term IT support career.
Education
September 2023 – 2025
A Levels: English Linguistics, Criminology, Law
King Edward VI College
September 2018 – June 2023
GCSEs: English, Maths, Science, Computer Science, Engineering
Higham Lane School
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